ivr

Interactive Voice Response (IVR) System

IVR stands for an interactive voice response, is a technology that allows businesses to connect with consumers using pre-recorded voice messages and DTMF / voice input through a keypad to automate inbound calls.

*astTECS Interactive Voice Response (IVR) Solution is a cost-effective solution which helps the business to handle high volume calls and to improve customer experience. It is flexible and scalable to meet the business requirements and can seamlessly integrate with any PBX. *astTECS IVR can be used to automate a wide range of business applications.

Download Brochure

Features

  • Custom greeting support
  • Multi-language voice support
  • Support T1, ISDN, analog and SIP/VoIP
  • Managing voice mail via phone or web interface
  • Multiple codec support (G711alaw, ulaw, G729, GSM)
  • Built-in conferencing solution
  • Flexibility to create up to 9 levels and sub-levels
  • Seamless integration with existing EPABX
  • Call Recording in real-time and call detail report
  • Text to speech
  • Unlimited inbound concurrent calls at a time
  • After business configuration
  • CRM and CTI integration